Glide's annual client conference · New York City · September 14–15, 2026

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Main conference venue: Glide HQ — 150 W 22nd St, Floor 3, New York, NY 10011

Welcome reception (Mon): The Renwick at Lulla NYC, inside the Motto by Hilton NYC Chelsea — 113 W 24th St

Signature event (Tue): The Smith | NoMad — 1150 Broadway, at 27th St

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Agenda

Day One · Monday, September 14 · Arrival & Welcome

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6:00 PM

Welcome Reception at The Renwick

Kick off Liftoff with casual dinner and drinks alongside the Glide team and fellow clients. We'll gather at The Renwick, a year-round glass-enclosed greenhouse on the second floor of Lulla NYC, inside the Motto by Hilton NYC Chelsea at 113 W 24th Street.

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Day Two · Tuesday, September 15 · Main Conference

150 W 22nd St, Floor 3, New York, NY 10011

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8:00 – 9:00 AM

Breakfast

Start the day with breakfast and open networking at Glide HQ.

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9:00 – 9:15 AM

Welcome

Jamie Verdi, Head of Client Strategy and Partnerships, opens the conference and sets the stage for the day ahead.

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9:15 – 9:45 AM

Opening Keynote: The Year Behind, The Year Ahead

Gautam Ajjarapu, CEO, reflects on the past year and frames where Glide and the industry are headed.

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9:45 – 10:20 AM

Featured Keynote: Frances Zelazny

A recognized authority in biometrics, digital identity, and fraud prevention, Frances Zelazny (GM, New Market Initiatives, Prove) has spent nearly 30 years building identity, fintech, and cybersecurity companies and has been named to both the Women in Fintech Power List 100 and the SIA Women in Security Forum Power 100. She'll share where AI, identity, and fraud are headed, and what it means for credit unions. Followed by audience Q&A.

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10:20 – 10:40 AM · Break

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10:40 – 11:30 AM

Product Vision: AI That Engages

Sameer Kapur, Chief Product Officer, walks through the product roadmap and Glide's vision for AI-driven member engagement.

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11:30 AM – 12:00 PM

Client Spotlight: Glide Veterans Panel

A Q&A panel on their experience with Glide: what worked, what they'd do differently, and tips & tricks. Featuring Abigail Riesner (Interra CU), Cindy Vela (One Nevada CU), Elizabeth Thornton (Gulf Coast Educators FCU), and Laszlo Tallai (Communication FCU).

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12:00 – 1:00 PM

Lunch

Lunch is served, with time to connect with peers and the Glide team.

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1:00 – 1:30 PM

The Fraud Frontlines with Plaid

Jamie Verdi, Head of Client Strategy and Partnerships, sits down with Adam Bieda, Head of Fraud GTM at Plaid, for a conversation on the fraud trends shaping the industry — and how credit unions can stay ahead of them. Drawing on his work across Plaid's fraud and identity products, Adam shares what he's seeing on the frontlines.

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1:35 – 2:20 PM

Breakout Session I

Small-group, role-based roundtables. Choose one:

1. Open for Business (executive) — A peer roundtable for institutions moving into supporting small businesses. Whether you're just exploring serving small businesses or already live on Glide's business account opening, compare notes on the operational, compliance, and go-to-market realities of standing up this new line of business.
2. AI, Unlocked (product) — A transparent discussion on getting real value from AI. Swap honest takes on what's live, what's stuck in compliance, and which member-facing use cases are actually worth the effort.
3. Staying Ahead of Fraud (product) — A candid exchange on the fraud fight. Trade detection playbooks, talk through where processes break down, and pressure-test how to stop bad actors without adding friction for members. </aside>

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2:20 – 2:40 PM · Break

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2:40 – 3:25 PM

Breakout Session II

A second round of peer roundtables. Choose one:

1. Winning New Members (executive) — A leader-to-leader conversation on acquisition and activation. Share your best channels, dig into where members drop off, and unpack what an "activated" member really means across different institutions.
2. The Member Journey (product) — A peer session on onboarding, referrals, and marketing automation. Compare journeys end-to-end and steal ideas for personalizing at scale.
3. Lending That Converts (product) — A practical roundtable on the digital lending funnel. Talk friction points, cross-sell triggers, and the data and automation that turn applications into booked loans. </aside>